Return, Refund & Replacement Policy

At Ansh Naturals, customer satisfaction is important to us. We carefully pack our products to ensure they reach you in good condition. However, if your order arrives damaged, defective, or with any product missing, we are here to help.

1. Damaged or Defective Products

If you receive a product that is damaged, broken, leaking, defective, or otherwise affected during transit, you may request a refund or replacement.

To be eligible:

• Contact us within 48 hours of delivery.
• Share clear photographs or a video showing the damaged product and its packaging.
• Provide your order number and a brief description of the issue.

After verification, we will offer an appropriate replacement or refund, subject to the circumstances and applicable law.

2. Missing Products or Items

If any product or item is missing from your order, please notify us within 48 hours of delivery.

Please provide:

• Your order number.
• A photograph or video of the package and its contents, where available.
• Details of the missing item.

After verifying the claim, we will arrange to send the missing item or issue an appropriate refund for it.

3. Products Not Eligible for Return

For hygiene and safety reasons, opened, used, or tampered-with skincare and soap products generally cannot be returned for reasons such as a change of mind or personal preference, subject to applicable consumer protection laws.

Products that are damaged, defective, incorrectly supplied, or missing will be handled according to the policy above and applicable law.

4. Refund Processing

Once your claim has been reviewed and approved:

• Refunds will generally be initiated to the original payment method.
• The time taken for the amount to appear in your account may depend on your bank or payment provider.
• If a replacement is agreed upon, we will inform you about the next steps and expected dispatch timeline.

Where applicable, refunds will be processed in accordance with the law and the payment provider's procedures.

5. Order Cancellation

Cancellation requests may be accepted before an order has been dispatched. Once an order has been shipped, cancellation may not be possible; however, your statutory rights remain unaffected.

6. How to Request a Refund or Replacement

Please contact our customer support team with your order details and supporting photographs or videos.

Brand: Ansh Naturals
Email: contact@anshnaturals.shop
Response time: We aim to respond within 2 business days.

7. Policy Updates

Ansh Naturals reserves the right to update this policy when necessary. Any updates will be published on this page. Nothing in this policy limits any rights available to customers under applicable law.

Ansh Naturals — Your Health Our Priority, Your Beauty Our Responsibility.